Privacy Policy

About this Policy

This Privacy Policy and general privacy notice applies to titanco.uk. At Titan Co, we take your privacy seriously. This policy has been drafted in accordance with the requirements of the General Data Protection Regulation (“GDPR”).

This notice explains how we handle your personal data in all scenarios where it may be collected, your rights, and how both the law and our data protection practices safeguard you.

This notice supplements any other privacy notices we may provide to you at the time of data collection and should be read together with those notices.

Our Status and Contact Details

For the purposes of the GDPR, Titan Co is the Data Controller.

If you have any queries about the collection or processing of your personal data, please contact our Data Protection Officer:

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We only collect personal data directly provided by you. This may occur when:

  • You use our website

  • You contact us

  • You purchase our products or services

  • You supply goods or services to us

Personal data includes (but is not limited to):

  • Identity Data: Name, date of birth, gender, username, etc.

  • Contact Data: Address, email, phone number, job title, etc.

  • Financial Data: Bank and payment details.

  • Special Category Data: Health, ethnicity, religious or political beliefs (only where relevant and with explicit consent).

  • Transaction Data: Details of payments made or received.

  • Technical Data: IP address, browser type, device info, etc.

  • Profile and Usage Data: How you use our website or services.

  • Marketing Data: Your communication preferences.

  • Aggregated Data: General analytics data that does not directly identify you.

How We Collect Data

We may collect data through:

  • Direct interactions (e.g., by phone, email, or in person)

  • Automated technologies (e.g., cookies, website forms)

  • Third-party sources (e.g., analytics providers, payment processors)

Contact Forms and Transactional Emails

  • Data Used: Name, email, phone number

  • Purpose: To respond to your inquiries and provide relevant services

Email Provider: SendGrid

  • Data Used: Email address

  • Purpose: Delivery of transactional emails (e.g., order confirmations)

  • Policy: SendGrid Privacy Policy

Accuracy of Your Data

To help us maintain accurate records, please notify us of any changes to your personal information.

Use of Your Information

We may use your personal data to:

  • Fulfil our contract with you (e.g., deliver goods/services)

  • Improve our products or website

  • Notify you about service or policy changes

  • Send marketing communications (only with your consent)

  • Comply with legal obligations

  • Protect our legitimate business interests

We do not share your personal data with third parties for their marketing unless you’ve explicitly consented.

Disclosure of Your Information

We may share your data in the following situations:

  • Regulatory bodies: For legal compliance or fraud prevention

  • Suppliers: For service delivery (e.g., couriers)

  • Marketing partners: Only with your explicit consent

  • Business transfers: If Titan Co is sold or merged, data may be transferred under confidentiality and compliance terms

Controlling Your Data

You may revoke or modify your consent at any time by contacting us at hello@titanco.uk.

Data Storage & International Transfers

Your data may be stored on servers located outside the UK or EEA, including via cloud-based services.

When this occurs, we ensure your data is handled securely and in compliance with GDPR standards, including Standard Contractual Clauses or Privacy Shield frameworks.

Payments

Stripe

  • Data Collected: Card details, name, address

  • Privacy Policy: Stripe Privacy Policy

  • Summary: Used to securely process online payments. Titan Co does not store full payment details.

PayPal

  • Data Collected: Card details, name, address

  • Privacy Policy: PayPal Privacy Policy

  • Summary: Secure payment option. Titan Co does not store your payment information.

Security

While no internet transmission is fully secure, we implement robust technical and organizational measures to protect your data. If a breach poses a risk to your rights, we will notify the ICO and affected users.

Data Retention

We retain data only as long as necessary:

  • Legal/contractual obligations: Up to 6 years

  • Marketing data: Until you withdraw consent

Use of Cookies

We use cookies to:

  • Understand website usage

  • Improve functionality and user experience

You can control cookie settings in your browser. Note that disabling cookies may affect site functionality.

Your Rights

Under GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request erasure

  • Object to processing

  • Restrict processing

  • Transfer data

  • Withdraw consent at any time

To exercise these rights, email us at hello@titanco.uk.

Third Party Links

Our website may link to other sites. We are not responsible for the privacy practices or content of third-party websites.

Complaints

You can complain to the ICO if you believe your data rights are violated: www.ico.org.uk

We encourage you to contact us first so we can resolve your concern directly.

Updates to This Policy

This Privacy Policy may be updated periodically. Please check back to stay informed of changes.

Contact

For questions or requests, contact:

Email: hello@titanco.uk
Website: https://titanco.uk

Version: June 2025